Money

If your not thinking about it, your probably losing it.

The skill

Teach others to be better.

Even better still, teach others to better themselves!

Pushing forward

Developing a business plan with some extremely exciting work on expansion, means that both details and focus can be lost. 

It is really important that these crucial these elements aren’t forgotten or missed.  

What we work to.

Sat in traffic I considered some really important features we a Crowns work.

They are very simple but pays to remind ourselves once in a while

We have to communicate well. We need to know what is being asked of us, explain what we can deliver and ensure that this is understood.

Availabilty little point doing anything if you havent the time or the equipment to do it. With Crowns we need to have locums, who are available.

Finally Reliabilty. None of this counts if its not delivered or what is delivered is does work as it should or as it did last time.

Have a great Friday.

Customer Service

In my previous career, where I worked for someone else. Customer service was often talked about but was never the priority. I really didnt like that. We were however given systems and procedures that drained all free thought and providing customer service, was assumed to be taken care of in the myriad of bureaucracy!

Money, now that was talked about and making it at a profit, that was the priority.

To a certain extent this makes sense. Money makes the world go round and lets be straight without it, there is no work.

But a recent bad customer service experience, experience by me, reminded me that you can have the biggest, fastest, strongest, cheapest, most expensive anything but it can all be undermined if its a fool tasked with selling/producing/delivering it and doesn’t provide a good customer service experience!

For the simple fact, there will be someone else doing the same thing round the corner… and a smile, a courteous disposition and professional manner isnt that difficult and will be the difference.

If a member of your team lacks customer service skills. Great worker but treats customers badly, how much are they going to cost you, really? How many people will not come back. Is it a bad company because one of your staff is having a bad day? Possibly!

Alls Alright in August

Everything is good in August, thats a fact. Well its not a fact, but everything seems to work, everyone is busy and everyone is happy to be working.

Remember the feeling of busy books, holidays and happy people, things change. When things dont feel quite so optimistic, when its cold, when people call in sick, when the car wont start, its days in August we need to work for.

Seasonal disorder some call it. Its more a frame of mind, a frame that only you can organise and put yourself into.

It maybe alright in August but you will be daft to think it can only happen in August.

Crowns

With recruitment solutions for the professional care industry at its core, Crowns Professional Services was formed in 2008 and has an outstanding reputation for delivering positive results for their clients and candidates by ‘Connecting the Best’.
Having worked with most professional health care organisations throughout the North of England, Crowns acts as a “go to” for health care professionals seeking quick and reliable access to a range of staffing services. All of which have been tried and tested by fellow care professionals!

Saved the Day

Nurse Flyers

A quick note to say a BIG THANK YOU to http://www.penninesigns.co.uk who last week managed to save the day, well week, by producing marketing material within 24 hours.

Having been let down by VISTAPRINT who failed to deliever even though they were given 4 weeks to produce the material and repeatedly advised that they had posted the material out, (seemingly, without tracking numbers or indeed any other tracking facility, but they assured me they had sent it!)

Anyhow Pennine Signs came through and came up with a better design, on better paper at the same price.

Why bother going anywhere else?

Again a big thank you.

Rob.

BDA Show. Come say hi, we will be at A1

The British Dental Conference and Exhibition is the UK’s largest combined dental conference and exhibition. It runs for three days during the Spring and provides the UK dental profession the opportunity to gain all of their verifiable Continuing Professional Development (CPD) hours for the year in one go.
in Manchester 2011 it attracted 4,516 attendees
in Liverpool 2010 it attracted 4,049 attendees
in Glasgow 2009 it attracted 3,907 attendees

Article

Introduction

Oral care products for home-use play an important part in the prevention and control of oral diseases such as caries and periodontal disease. Fluoride toothpaste is the most widely used topical fluoride modality for caries prevention and control worldwide. There is a body of high-quality evidence regarding the optimal concentration of fluoride in toothpaste for caries prevention, the frequency of brushing and, to a lesser extent, the amount of toothpaste to be used (particularly in young children). Rinsing with water or a mouth rinse after tooth brushing is also a common practice. Ideally oral hygiene procedures should complement each other, yet the method of rinsing and the product used for rinsing (for example, water, fluoride mouth rinse or antimicrobial mouth rinse) could potentially either reduce or enhance the effectiveness of fluoride toothpaste. Despite this important interaction, this is an area in which there is little guidance for the patient or the dental practitioner. The consensus recommendations described in this paper are based on an exploration of the different types of evidence currently available and the knowledge gaps that exist. Although the range and quality of evidence on optimal post-brushing rinsing behaviour relating to the use of both water and mouth rinses is variable, recommendations from professional organisations on post-brushing rinsing appear to be consistent.

The goal of oral health maintenance is to prevent and control caries and other oral diseases through a multifaceted approach, which for dental caries takes into account tooth resistance, biofilm, diet and rate of disease progression.

Plaque biofilms develop in a structured way over time. The developing biofilm synthesises extracellular polymers that form a functional matrix, which can modify the movement of molecules within the biofilm. Mature plaque is more difficult to remove than a newly formed biofilm and may contain more pathogenic bacteria.1

http://www.nature.com/bdj/journal/v212/n7/full/sj.bdj.2012.260.html