I have been let down recently by a couple of decisions.
Made by other, these decisions have been extremely costly.
The thing that makes it worse is that they were all made as, secondary decisions, ‘on second thoughts….. ‘ that type of thing. Yesterday it was a yes and today, I’m afraid its a no.
One client said they always new it was the wrong decision and only once it was made did they ‘really’ know it was the wrong decision. Not sure about the logic here and yes it makes the blood boil.
I am obviously disappointed, however there is a lesson. Nothing is agreed unless it is signed, sealed and money in the bank.
Also, nothing is agreed till the customer is happy.
In both cases, Ive smiled and accepted the decisions, knowing we will get it right and this means for me and for them.